This year Ace & Tate will expand even more in our fast growing Belgian market and therefore we are looking for a Belgian Customer Experience Associate (FT/PT) to join our team. At Ace & Tate, the customer is at the centre of everything we do and our customer experience department is therefore one of the most important departments. Because our rapid growth this position offers a lot of opportunities to develop and grow. The position is directly available for 40 hours a week (or part time 16-24 hours a week) at our headquarters in Amsterdam.
As your core tasks you will communicate with our Belgian customers via e-mail, chat, social media, phone and in person. Are you the communicative, empathetic, and highly energetic Customer Experience Associate that we are looking for?
- Engaging directly with our Belgian customers, thus being the face and voice of our company
- Turning every communication into an exciting and fulfilling customer experience and turning customers into brand ambassadors
- Developing a keen understanding of our service and frames to provide educated product recommendations and styling suggestions
- Respond to customer feedback in a creative and engaging way
- Continuously looking for improvements of our Belgian customer service.
- Are a talented communicator, a native (Flemish) Dutch speaker with a deep understanding of French and English
- Are patient and maintain a positive, friendly, and supportive attitude throughout every customer interaction
- Are a strong and creative problem solver
- Are eager to learn and develop yourself and know when to ask for help
- Are organised and structured
- Live near Amsterdam or are willing to move here
- Can work flexible hours, possibly during evenings and weekends as well
- Love our brand and product!
We offer you…
- The chance to be part of a young and high-reaching team
- Personal development
- A broad scope of responsibilities and growth opportunities
- An international company with a fun, hardworking and dynamic atmosphere
- Healthy lunch, good coffee, all day snacks and Friday drinks
- Frequent updates of your eyewear collection!
Are you interested and do you recognise yourself in this profile? Send us your CV and cover letter via this form